Visiting SeaStar

You’ll be greeted when you arrive and one of our team members will help you and your child get settled, ensure you feel comfortable and supported throughout your visit.

You will check in with our administrative assistant, who will register your child’s visit (please ensure you have your child’s health card with you). 

Next, you and your child will meet the Department of Community Services social worker and police officer that your child will talk to. This may be the same social worker or office you talked to when your visit was booked. They will talk with you about what will happen during your visit, which will usually include an interview with your child. You can also ask any questions you have at this time.

Please bring your child’s health card with you. 

Feel free to bring a favourite stuffed animal or toy if your child wants to. You may also wish to bring things to do while you and your child wait.

Generally, visits to SeaStar take about 1.5 to 3 hours, however, every visit is different. The length of the visit will depend on your unique situation, and can vary with the number of children attending and what services are needed.

Feel free to bring things to do while you wait. We have books, toys, movies, snacks, and free guest WiFi, and will aim to make your time at SeaStar as comfortable as possible.

You can tell your child/youth that SeaStar is a safe place where kids and young people come to talk about important stuff. You can explain that they will meet a few different people whose jobs are to help and talk to kids. Explain that your child is not in any trouble, and that lots of kids visit SeaStar.

If you have questions about an upcoming visit to SeaStar, you can call the child welfare social worker or police officer who gave you your appointment time.